This privacy policy aims to explain clearly how the personal data of visitors, participants, customers, partners, artists, service providers and users of the crazynewyearfestival.com website is collected, used, stored and protected in connection with Crazy New Year Festival. This English translation is provided for information purposes only; in the event of any discrepancy, the French version prevails.
Crazy New Year Festival is an event organised by AQ Productions SAS, in conjunction with its partners and co-organisers, in particular Body Drop when it is involved in the operational organisation of the event.
1. Data controller
The controller of the personal data collected via the crazynewyearfestival.com website is:
AQ Productions SAS
254 rue Vendôme
69003 Lyon
France
Email: info@aq-productions.fr
AQ Productions organises Crazy New Year Festival in conjunction with its partners and co-organisers.
Body Drop acts as the operational co-organiser of the event, but does not have access to the personal data collected via the website, forms, ticketing, shop or the festival’s communication tools.
If this arrangement changes and Body Drop needs access to certain personal data for the purposes of the event, this privacy policy will be updated to inform the people concerned.
For any request relating to your personal data, contact us at: info@aq-productions.fr
2. Personal data collected
We may collect different categories of data depending on how you interact with the website, ticketing, shop, forms or the event.
2.1 Data you provide voluntarily
When you fill in a contact form, an information request, an accessibility request, a press request, a partnership request, a newsletter sign-up or any other form, we may collect:
- first name and surname;
- email address;
- phone number;
- company, structure or organisation represented;
- position or role;
- content of the message sent;
- practical information needed to handle your request;
- documents or attachments sent voluntarily.
When you make a request relating to accessibility, a disability or a specific need for assistance, you may need to send us sensitive information. This data is processed solely to respond to your request and to welcome you in the best conditions.
2.2 Ticketing data
The festival’s ticketing is operated via the Shotgun platform. For the purposes of organising the event, AQ Productions may access the information strictly necessary to manage attendance at the festival, in particular:
- identity of the buyer or participant;
- email address;
- phone number where necessary;
- type of ticket purchased;
- order status;
- information needed for access control;
- supporting documents for certain prices or entry conditions, where applicable;
- history of orders relating to the event.
Depending on the case, Shotgun acts as a controller for its own services and as a processor for certain data processed on behalf of the organiser.
2.3 Payment and shop data
When you buy a product, service, ticket or any other paid item relating to the festival, certain data may be processed, in particular:
- first name and surname;
- email address;
- phone number where necessary;
- billing address;
- delivery address, if applicable;
- products or services ordered;
- order amount;
- transaction information;
- payment status;
- exchanges with customer service.
Payments may be processed by SumUp, a secure payment provider. AQ Productions does not store customers’ full bank details.
2.4 Browsing data
When you browse the website, we may automatically collect certain technical data:
- IP address;
- type of device used;
- browser;
- operating system;
- pages viewed;
- date and time of connection;
- audience measurement data;
- interactions with the website’s content;
- cookie preferences.
This data may be collected via cookies, trackers or similar technologies, according to the choices you make in the consent banner.
2.5 Social media and embedded content
The website may contain links, buttons or embedded content from third-party platforms such as Facebook, Instagram, TikTok, YouTube, Shotgun, Google Maps or other partner services. When you click on these links or interact with these platforms, they may collect data in accordance with their own privacy policies.
2.6 Photos, videos and recordings during the event
During Crazy New Year Festival, photographs, videos and recordings may be made to document the event and promote current or future editions of the festival. This content may be used in particular on:
- the festival’s website;
- the social media accounts of the festival and AQ Productions;
- the festival’s communication materials;
- aftermovies, teasers, reels, stories, photo albums and promotional content;
- press kits and partner materials.
AQ Productions takes care to use this content proportionately and with respect for privacy. If you appear identifiably in a photo or video published by the festival and wish to request its removal, contact us at: info@aq-productions.fr
3. Purposes of processing
Your personal data is collected for the following purposes:
3.1 Handling incoming requests
- replying to your messages;
- handling your information requests;
- managing requests from the press, partners, exhibitors, service providers or artists;
- handling accessibility requests;
- keeping administrative track of exchanges.
3.2 Organising the festival
- managing registrations, tickets and access;
- checking entry rights;
- carrying out access control;
- managing participants’ specific requests;
- sharing practical information before, during or after the event;
- ensuring the safety and smooth running of the festival.
3.3 Sales management and customer relations
- managing ticket or merchandise orders;
- providing customer follow-up;
- handling complaints;
- managing refunds where applicable;
- producing the necessary accounting and administrative records.
3.4 Communication and marketing
With your consent where required, we may use your data to:
- send a newsletter;
- share festival news;
- announce the opening of ticket sales;
- inform you about offers, events or content relating to Crazy New Year Festival;
- run advertising or retargeting campaigns;
- measure the effectiveness of our communication campaigns.
You can unsubscribe from marketing communications at any time using the unsubscribe link in the emails or by contacting us directly.
3.5 Security, fraud prevention and legal obligations
- securing the website;
- detecting fraudulent behaviour;
- preventing abuse;
- keeping the evidence needed in the event of a dispute;
- complying with our accounting, tax, administrative and legal obligations.
4. Legal bases for processing
4.1 Performance of a contract
This legal basis applies in particular when processing is necessary to:
- manage an order;
- enable the purchase of a ticket;
- provide access to the event;
- manage a merchandise order;
- respond to a request relating to a service.
4.2 Consent
Your consent may be requested for:
- signing up to a newsletter;
- certain cookies and trackers;
- certain marketing communications;
- certain targeted advertising operations;
- the processing of sensitive data provided voluntarily, in particular as part of an accessibility request.
You can withdraw your consent at any time.
4.3 Legitimate interest
AQ Productions may process certain data on the basis of its legitimate interest, in particular to:
- respond to incoming requests;
- ensure the security of the website;
- improve the user experience;
- produce internal statistics;
- document the event through photos or videos;
- defend its rights in the event of a dispute;
- communicate with people already in contact with the festival, within the limits set by the regulations.
4.4 Legal obligation
Certain processing is necessary to comply with legal obligations, in particular regarding:
- accounting;
- invoicing;
- taxation;
- proof of transactions;
- handling requests to exercise rights;
- responding to the competent authorities where required by law.
5. Data recipients
The personal data collected is only accessible to the people and service providers who need it for the purposes described in this policy. Recipients may include:
- authorised AQ Productions staff;
- the website’s technical service providers and host;
- ticketing providers, in particular Shotgun;
- payment providers, in particular SumUp;
- shop or order management providers;
- email or newsletter providers;
- audience measurement providers;
- advertising or campaign management providers;
- security and access control providers, if necessary;
- AQ Productions’ accounting, legal or administrative advisers;
- administrative or judicial authorities where required by law.
Body Drop, as operational co-organiser, does not have access to the personal data collected via the website, ticketing, forms or shop, unless the people concerned are informed otherwise at a later date.
AQ Productions does not sell users’ personal data to third parties.
6. Processors and third-party services
The website and the organisation of the festival may rely on several third-party services, in particular:
- Shotgun for ticketing;
- SumUp for payment and certain sales operations;
- WordPress for managing the website;
- a web hosting provider;
- a cookie and consent management tool;
- an email or newsletter tool, if applicable;
- audience measurement tools, if applicable;
- Meta, Instagram, Facebook, TikTok, YouTube, Google Maps or Google for certain content, statistics, advertising or social links, if these services are enabled;
- a cashless or access control provider, if applicable.
Each provider processes data in accordance with its own contractual and regulatory obligations. When these providers act on behalf of AQ Productions, they are bound by contract as processors.
7. Transfers outside the European Union
We favour providers located in the European Union or offering GDPR-compliant safeguards.
However, some digital services used for hosting, ticketing, social media, analytics, advertising, email or payment may involve transferring data to countries outside the European Union.
Where such transfers take place, we ensure they are covered by appropriate safeguards, in particular standard contractual clauses, adequacy decisions or any other mechanism recognised by the applicable regulations.
8. Retention periods
We only keep personal data for as long as necessary for the purposes for which it was collected, unless a legal obligation requires longer retention. For guidance:
- requests sent via the contact form are kept for as long as needed to handle the request, then archived or deleted depending on their administrative usefulness;
- data relating to orders, payments, invoices and transactions is kept for the legal periods applicable to accounting, tax and commercial matters;
- ticketing data is kept for as long as necessary to organise the event, carry out access control, provide customer service and handle any disputes;
- newsletter data is kept until you unsubscribe or withdraw your consent;
- data relating to accessibility requests is kept only for as long as necessary to handle the request;
- data relating to cookies and trackers is kept for the periods indicated in the consent management tool;
- data needed to prove a right, a contract or a dispute may be archived for the applicable legal periods.
9. Cookies and other trackers
The crazynewyearfestival.com website may use cookies and similar technologies to ensure it works properly, measure its audience, improve the user experience, embed third-party content or measure the effectiveness of its communication campaigns.
9.1 Strictly necessary cookies
These cookies enable the website to work technically and do not require your consent. They may be used in particular to secure browsing, remember your essential preferences and give access to the website’s main features.
9.2 Audience measurement cookies
These cookies help us understand how visitors use the website: pages viewed, time spent, traffic sources, interactions with content. Depending on the tool used, these cookies may require your prior consent.
9.3 Advertising and retargeting cookies
These cookies may be used to measure or optimise the festival’s communication campaigns, in particular on advertising platforms or social media. They are only set with your consent.
9.4 Social media and embedded content cookies
The website may embed or link to content from third-party platforms such as Facebook, Instagram, TikTok, YouTube, Google Maps or Shotgun. When you interact with this content, these platforms may collect certain data in accordance with their own privacy policies.
9.5 Consent management
On your first visit to the website, a cookie banner lets you accept non-essential cookies, refuse them or customise your choices. You can change your preferences at any time. Refusing non-essential cookies does not prevent access to the website, but certain features or embedded content may be limited.
10. Data security
AQ Productions implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, destruction or misuse. These measures may include:
- the use of the HTTPS protocol;
- restricted access to tools;
- secure passwords;
- access limited to authorised people;
- regular backups;
- the selection of reliable technical providers;
- raising awareness among people with access to the data.
11. Your rights
In accordance with the applicable regulations, you have the following rights over your personal data:
- right of access;
- right to rectification;
- right to erasure;
- right to object;
- right to restriction of processing;
- right to data portability where applicable;
- right to withdraw your consent at any time;
- right to set instructions regarding what happens to your data after your death;
- right to lodge a complaint with the CNIL.
To exercise your rights, you can contact us at: info@aq-productions.fr
If a difficulty remains unresolved, you can refer the matter to the Commission Nationale de l’Informatique et des Libertés (CNIL), the French supervisory authority for personal data protection.
12. Minors’ data
Crazy New Year Festival is restricted to people aged 18 and over. The website is not intended to knowingly collect data relating to minors. If we discover that data concerning a minor has been collected without a legitimate reason, we will take the necessary steps to delete it.
13. Links to third-party sites
The website may contain links to third-party platforms, in particular Shotgun, Facebook, Instagram, TikTok, YouTube, Google Maps, Waze or other partner services. When you leave our website to access a third-party service, that service’s privacy policy applies. AQ Productions is not responsible for processing carried out directly by these platforms for their own purposes.
14. Updates to this privacy policy
This policy may be updated to reflect changes to the festival, the addition of new services, changes to the tools used, regulatory changes or changes in the organisation or providers. The date of the last update is shown on this page.
15. Contact
For any question about this privacy policy or the processing of your personal data, you can contact us:
AQ Productions SAS
254 rue Vendôme
69003 Lyon
France
Email: info@aq-productions.fr
Last updated: 13/06/2026